Orders & checkout
Is checkout secure?
Yes. Nookavela uses Shopify checkout to process orders securely.
Where can I see delivery information?
Current delivery information is available on our Delivery & shipping page.
What if I need to return something?
Please read our Returns & refunds page for the current returns process and conditions.
Products
Will handmade or natural products look exactly the same?
Where a product is handmade or made from natural materials, small variations in colour, texture, shape or finish can occur. Product descriptions will note this where relevant.
Where can I find dimensions and materials?
We include available measurements and material information on individual product pages.
Help
Can I ask a question before ordering?
Yes. Use our contact page and we’ll help where we can.