Terms of service
GOODSTEAD — TERMS OF SERVICE
About us
Goodstead is operated by Ryan Dawkins, a sole trader.
Business address:
Eastacombe Farm
Northlew
Devon
EX20 3BR
United Kingdom
Email: goodstead.support@gmail.com
This address is for correspondence and postal returns, not customer shopping or collection.
These terms apply to consumer purchases through our online store.
Products
Product listings describe the goods included in your purchase. Lifestyle photographs may include decorative items that are not included.
Handmade products may have minor variations in finish and appearance. Screen settings can affect displayed colours. These variations do not remove your rights where goods are faulty or not as described.
Prices and payment
Prices are shown in pounds sterling. Goodstead is not VAT-registered and does not add VAT to its selling prices.
Delivery charges are displayed separately before payment. Available payment methods appear at checkout.
Prices may change before you order. We will not increase the price of an accepted order without your agreement.
Placing an order
Choose your products, add them to your bag and review the quantities. At checkout, check your contact details, delivery address, delivery charge and total before submitting payment.
Orders can be placed in English. You can correct your details before submitting the order. If you notice an error afterwards, email us promptly.
Your order is an offer to purchase the selected goods. An initial order acknowledgement confirms receipt of your order, not acceptance. We accept your order when we send dispatch confirmation.
If we cannot accept an order, for example because goods are unavailable or a listing contains an error, we will explain and promptly refund any payment for the affected goods and any associated delivery charge that is no longer payable. We will not substitute products or charge a different price without your agreement.
Delivery
Our Shipping Policy explains delivery areas, charges and estimated times.
Goods are dispatched by our fulfilment partner. Goodstead remains responsible for fulfilling our contract with you.
Goods remain at our risk until you, or someone you nominate other than the carrier, take physical possession, except where you independently appoint a carrier that we did not offer.
Cancellations, returns and faulty goods
Our Return and Refund Policy explains how to cancel, where to return goods, who pays return postage and when refunds are made. It includes an optional cancellation form.
Your statutory rights apply to every purchase. Supplier policies do not restrict your rights against Goodstead.
Customer support and shopping guide
Contact goodstead.support@gmail.com for help with an order or complaint.
Our automated shopping guide provides general product guidance. It cannot issue refunds, change orders or guarantee delivery dates. Contact us directly if you need confirmation about an important product requirement.
Privacy
Our Privacy Policy explains how personal information is handled when you use the website, place orders or contact us.
Our responsibilities
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing restricts your statutory consumer rights.
Changes to these terms
We may update these terms for future purchases. The version in effect when you place your order applies to that order unless we agree otherwise with you.
You can save or print these terms for your records.
Before launch
While the website is marked as a private preview and checkout is disabled, we are not accepting orders or payments.